Job Description:
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We are seeking a skilled professional to join our Customer Success team as a Career Manager. As a key member of the team, you will be responsible for guiding and empowering consultants to develop capabilities in their role while aligning talent strategies with organizational goals.
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Key Responsibilities:
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* Develop frameworks, processes, and guides to establish the role within the Customer Success team
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* Lead the creation and execution of the department's Career Management program supporting consultants' professional growth, skill development, and career progression
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* Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback
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* Guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career
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* Drive these processes through high-frequency consultant interaction and engagement with internal stakeholders
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* Oversee and improve systems and processes to develop, evaluate, and retain top talent
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* Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics
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* Administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with project engagement managers and technical advisors
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Requirements:
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To be successful in this role, you will require a bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field. You will also need 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment.
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Skills and Qualifications:
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* A people person, capable of providing proactive one-on-one counsel to consultants
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* Detailed-oriented, highly organized, and excellent at setting up meetings, tracking goals, and managing processes
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* Adept at navigating challenging situations and driving conversations toward resolution
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* Proven experience in managing a pool of resources in a consulting and professional services organization
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* Facilitative working style, with the ability to lead with questions rather than answers
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* Possess humility and continual drive for learning
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* Collaborative and supportive of others
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Benefits:
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We offer a diverse array of growth and development opportunities, including leadership training, specialized department training, skills-based training, and tuition reimbursement. Our community is rooted in respect, with employee-led affinity groups that foster inclusivity and provide opportunities for socialization, education, and outreach.
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About Us:
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We are a software company that automates business processes, providing innovative solutions to complex problems. We value diversity and inclusion, and strive to create a work environment that supports the growth and success of our employees.
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Career Advancement:
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We believe in the potential of our employees and offer opportunities for advancement based on performance and merit. Our goal is to create a workplace where everyone has the opportunity to succeed and grow professionally.