Your new company
Working with a Big4 bank, you'll join a team that places customer needs and satisfaction at the heart of everything they do. Their customer-first mindset drives innovation and fosters strong, lasting relationships, as they strive to become the most customer-centric company in Australia and New Zealand. They currently have an exciting contract opportunity within their high-profile Remediation Support Centre.
Your new role
* Support inbound and outbound calls, emails and solve customer queries.
* Resolve customer complaints at First Point of Contact and, if unable, escalate when required.
* Investigate and case manage deceased estate cases, including documentation and authorising payments.
* Maintain records of all customer conversations on the contact centre CRM system.
* Record and request payment re-issues and log unclaimed monies tasks.
What you'll need to succeed
To be successful, you will be able to respond quickly to change and adopt a flexible, innovative approach to problems. Other key factors include:
* Extensive Contact Centre background.
* An excellent telephone manner and active listening skills.
* Experience managing conflicts and difficult conversations.
* Ability to anticipate customer needs and drive appropriate solutions.
* 2+ years' Financial Services industry experience.
* RG146 Certified is advantageous but not essential.
What you'll get in return
* Hybrid working, 2 days from home
* Melbourne or Sydney based
* Daily pay rate
* Contact job through to June 30th, 2026
* Possibility of contact extension
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.