* Predominantly on-site role; post-probation possibility for one day per week WFH.
* Permanent, full-time opportunity.
Serco is a place where you can grow
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* Career growth and internal mobility opportunities
* A supportive, inclusive and values-led culture
* Flexible work arrangements and wellbeing initiatives
* Exposure to complex healthcare operations and governance frameworks
* The opportunity to influence service improvement across multiple service lines
Make an impact at Serco
As a Quality & Audit Specialist, you'll play an important role in supporting quality management, audit activities and governance across the Fiona Stanley Hospital contract. Working within the Assurance team, you'll help coordinate internal and external audits, maintain the Quality Management System, and support service lines in meeting contractual, regulatory and operational requirements.
This role requires strong stakeholder engagement, influencing and negotiation skills. You'll work closely with leaders across the contract, helping translate complex compliance and assurance requirements into practical actions for operational teams while managing competing priorities in a dynamic environment.
As a Quality & Audit Specialist, you'll make a positive impact by:
* Administering and maintaining the contract Quality Management System
* Coordinating internal and external audits, including ISO accreditation activities
* Conducting expert reviews across quality, safety, environment, risk and compliance areas
* Identifying improvement opportunities and managing corrective action plans
* Developing and maintaining quality policies, procedures and assurance documentation
* Providing advice, training and support to service lines on quality and compliance matters
* Supporting the development of the annual quality review and audit schedule
* Monitoring compliance performance and reporting key insights to stakeholders
* Working collaboratively with leaders to close audit findings and improve processes
Serco is a place for you
You could be a great fit if you have:
* Strong stakeholder engagement, influencing and negotiation skills
* The ability to build trusted relationships across operational and executive teams
* Confidence translating complex audit and compliance requirements into practical guidance
* The ability to pivot quickly and manage competing priorities in a fast-paced environment
* Strong analytical, problem-solving and reporting capability
* Experience working with quality management systems and ISO standards
* Excellent communication skills and a collaborative approach to problem solving
* The ability to work independently while supporting broader team objectives
Experience that will support your success could include working within assurance, audit, risk or quality management environments, particularly within complex or regulated industries such as healthcare, facilities management or government service delivery.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
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