Billing Officer | UnitingCare Hospitals
Employment Term: Permanent Full Time
Location: Brisbane City – Ann Street
Remuneration: $37.71 – $39.19 /hr + 12% Super + Not for Profit Salary Packaging + Penalties & Allowances
Make a meaningful difference with UnitingCare Hospitals
We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our team at UnitingCare Hospitals as a Billing Officer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Your part in UnitingCare Hospitals team
A key role in our Patient Administration team, you'll be accountable for the effective billing of inpatients for their care and treatment undertaken at UnitingCare Hospitals. Liaising with various hospital stakeholders, you'll provide accurate and timely billing to patients, ensuring they're provided accurate financial statements through exceptional customer service.
You will:
* Monitor inpatients for ICU admissions, Long Stay and rehabilitation patients for certificate requirements.
* Liaise with doctors rooms and internal hospital departments for other certificate requirements.
* Monitor billing system for accounts that can be billed using appropriate lists and reports.
* Bill accounts in accordance with relevant health fund contracts and government requirements
* Liaise with health funds to ensure accounts are paid promptly. Supply health funds with any documentation from the patient medical record as required.
* Follow up with patients for outstanding excess, co-payments or other relevant charges
* Liaise with patients for any documentation sent out to the patient by the health fund
* Monitor the In-Patient trial balance to ensure all outstanding accounts are actioned
* Liaise with internal hospital departments and health fund to ensure all health fund audits are completed promptly
What makes a difference for us?
* Previous billing experience, either in Accounts Payable, Receivable or Hospital Billing Role
* Exceptional communication skills including the ability to manage conversations with patients regarding payments
* Excellent time-management skills, with the ability to independently prioritise your workload
* Strong attention to detail and accuracy in your day to day work
* An understanding of the private health system, including insurers and hospital funds
What makes a difference for you?
* NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
* Flexible work arrangements to support work-life balance
* A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
* Career development opportunities to challenge yourself, grow and make a meaningful difference
* A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We'd love you to be part of our UnitingCare family
By joining our Hospitals, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
* provide welcoming, safe and nurturing services for children
* implement measures to prevent child abuse and neglect within our services
* appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.