Mondrian Gold Coast 50 The Esplanade Burleigh Heads, QLD 4220, Australia Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Job Description As the Chief Concierge at Mondrian Gold Coast, you will be responsible for overseeing the day-to-day operations of the Concierge department, ensuring that guests receive exceptional, personalised service in line with our luxury brand standards. You will demonstrate an unwavering commitment to guest satisfaction, consistently prioritising their needs and ensuring an exceptional experience. You will lead and manage a team of talented professionals, driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction. Reporting directly to the Front Office Manager, you will work closely with all hotel departments to elevate guest experiences, resolve conflicts, and ensure seamless operations. You will serve as a departmental role model and assist Front Office Manager in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching in the concierge team. Qualifications Manual drivers' licence is essentialFull Australian working rightsProven concierge experience in a luxury hotel or resortDemonstrated leadership experience requiredExceptional knowledge of the Gold Coast region, including local attractions, restaurants, events, and cultural landmarksExcellent communication and interpersonal skills, with a natural ability to connect with guests and anticipate their needs1. First name 2. Last name 3. Email 4. Phone 5. Resume. We accept .pdf, .doc, and .docx formats. these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismore's privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here .