Operations Manager Job Opportunity
The role of an Operations Manager is crucial in ensuring the smooth day-to-day functioning of a company. In this position, you will oversee various aspects of operations, including client relationships, internal processes, and team management.
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* Key Responsibilities:
* Liaise with clients to understand their needs and review contracts to ensure compliance.
* Maintain accurate records of client information, process audit reports, and update the Company ERP system.
* Manage audit scheduling, report distribution, and ensure data integrity.
* Oversee office activities, manage correspondence, and coordinate staff recruitment, training, and performance reviews.
* Address client inquiries, resolve complaints, and track client satisfaction indicators.
* Prepare and present operational and audit reports in monthly meetings.
* Manage the collection and reporting of process data to management.
* Coordinate with auditors and maintain a positive team environment.
Requirements:
* Proven experience in client management and operations.
* Strong organisational skills and attention to detail.
* Excellent communication and problem-solving abilities.
* Ability to manage and lead a team effectively.
Benefits:
* Competitive salary.
* Professional development opportunities.
* Collaborative, supportive, and dynamic work environment.
What We Offer:
* A chance to contribute to a leading auditing and certification company.
* An opportunity to grow professionally and personally.
If you meet the above criteria, we want to hear from you.