Job no: 539690
Work type: Full time
Location: Woomera
Categories: Human Resources, Cleaning, Management, Supervisor, Defence, Housekeeping
Industry: Facility Management, Hospitality and Catering, Accommodation, Defence
Be part of something bigger. Be part of ISS.
The opportunity
As Village Manager – Woomera, you will be responsible for the day‐to‐day leadership of village services at site, ensuring the smooth delivery of accommodation, catering, cleaning, grounds and related occupant services in a secure environment.
This role is ideal for a leader who can balance operational delivery with strategic thinking – someone who can manage competing priorities, lead through systems and processes, build strong stakeholder relationships and continuously improve the village experience.
You will play a key role in maintaining service standards, coordinating multiple service streams, managing financial performance and leading a professional, service‐focused team.
What you will do
* Lead the day‐to‐day delivery of village services across the Woomera site
* Oversee accommodation operations including room allocation, occupancy management and accommodation systems
* Manage RMS systems, reservation platforms and related accommodation service processes
* Coordinate catering operations including food ordering processes, meal service delivery and service standards
* Ensure cleaning, grounds and shared facilities are maintained to required standards
* Manage service providers and site‐based operations to ensure services are delivered efficiently and consistently
* Build and maintain strong working relationships with site stakeholders and internal support teams
* Manage site purchasing, budgets, cost control and financial reporting requirements
* Lead, develop and support a multi‐disciplinary site‐based team
* Drive continuous improvement initiatives to enhance service quality, site experience and operational performance
* Promote a strong safety culture and ensure compliance with all site, client and ISS requirements
What we are looking for
* Experience leading multi‐service operations in villages, accommodation, hospitality, Defence or similarly complex environments
* Strong leadership capability with experience managing site‐based teams and multiple service streams
* Demonstrated ability to manage budgets, purchasing, reporting and cost control
* Experience using RMS systems, reservation platforms, accommodation systems or similar service tools
* Strong stakeholder management skills with the ability to build trusted working relationships
* A strategic and operational mindset with the ability to plan ahead, solve problems and improve performance
* Strong customer focus and commitment to delivering high service standards
* Excellent communication skills and the ability to work effectively across a range of internal and external stakeholders
* Ability to operate successfully in a secure, regulated and high‐accountability environment
To be considered
* Australian Citizenship is required
* Ability to obtain and maintain the required Australian Government Security Clearance
* Ability to meet site and operational requirements
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
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