Strategic Account Manager Role
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We are looking for a skilled professional to join our team as an Account Manager. In this role, you will be responsible for managing a portfolio of high-value mining customers and delivering smart solutions, excellent support, and measurable results.
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* You will own and drive strategic account plans that align with fleet lifecycles, production targets, and service strategies.
* You will stay up-to-date with CRM updates, tracking every customer touchpoint, from machine statistic to part usage.
* You will identify gaps, close loops, and keep performance on target.
* You will uncover new sales opportunities across parts, service, and digital tech.
* You will work closely with our technical teams to ensure the reliability of machines and satisfaction of customers.
* You will be the point of contact for site-level operations, maintenance, and procurement teams.
* You will conduct regular site visits to monitor performance, machine health, and expectations.
* You will provide regular updates to leadership on monthly performance.
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Komatsu Benefits
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* We offer a family-friendly benefits package, including 16 weeks of paid primary carer parental leave and 4 weeks of secondary carer leave.
* We have a comprehensive financial benefits package, including company-funded income protection insurance.
* We offer career development opportunities, including recognition, awards, flexibility, further education studies, and internal career advancement.
* We prioritize employee health, offering corporate discounts with Bupa and a Total Wellbeing Solution with Telus Health.
* We also offer travel discounts with Avis, Qantas, Crown, IHG, and travel agents.
* We have a referral program, offering a $3000 payment for referring a successful new employee.
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What We Are Looking For
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* You should have a strong understanding of mining pressures, equipment lifecycles, and the value of uptime.
* You should possess strong sales and problem-solving abilities.
* You should be a structured thinker with a plan for every site, contract, and opportunity.
* Tertiary or trade qualification in sales, service, engineering, or supply chain is preferred.
* Previous experience in mining, industrial, or heavy equipment sectors is highly valued.
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Our Commitment
">We are committed to creating a workplace where all employees thrive and feel valued. We strive to create a diverse and inclusive environment where everyone can contribute their best.