About Insitu Pacific
Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge have established us as a key provider of end-to-end advanced multi-domain ISR solutions. Since 2009, our people, partnerships, suppliers, and local flight testing and training facilities have supported defence, commercial, and civil customers. We are committed to maintaining and developing our local supply chains and supporting Australia's sovereign capability, which is vital for a strong Australian defence industry sector.
The Opportunity
The Senior ICT and Business Systems Support Technician is responsible for providing advanced technical assistance and support for IT hardware, software, and business systems. You will troubleshoot complex issues, lead user training initiatives, and mentor junior team members, aligning IT systems with organisational goals and supporting continuous improvement efforts.
Responsibilities
1. Advanced Technical Support & Troubleshooting: Provide second and third-line support for IT hardware, software, and business systems, ensuring timely resolution of complex technical issues.
2. Business Systems Maintenance: Support enterprise applications and ERP systems, assist in upgrades, patch management, and performance optimisation to ensure reliability.
3. IT Infrastructure & Security: Support network connectivity, server administration, cloud infrastructure, and data backups, adhering to security protocols and disaster recovery planning.
4. User Training & Documentation: Create technical documentation, user guides, FAQs, and deliver training sessions to enhance user proficiency.
5. Collaboration & Continuous Improvement: Identify automation opportunities, participate in process improvements, and assist in procurement based on user needs.
6. Mentorship: Train and guide junior IT staff, fostering collaboration and ensuring procedural adherence.
Qualifications and Experience
Essential:
* 6+ years in IT support or technical support, focusing on hardware and software troubleshooting.
* Proficiency with Windows and Mac OS, Microsoft Office Suite, ERP systems.
* Strong networking knowledge and troubleshooting skills.
* Excellent communication skills for explaining technical concepts.
* Commitment to exceptional customer service.
Desirable:
* Qualification in IT, Computer Science, Business Administration, or related field.
Eligibility
* Australian Citizens to meet defence security requirements.
* Ability to obtain an Australian Defence Security Clearance.
* May require Foreign Work Authorization (FWA) as per Defence laws.
Benefits
* Attractive remuneration and bonus eligibility.
* Flexible work options, including alternate work patterns.
* Study assistance and career development support.
* Salary packaging, health benefits, and discounts at over 350 retailers.
* Paid leave options including study, parental, gender affirmation, and reservist leave.
We value diversity and encourage female applicants, Aboriginal or Torres Strait Islander candidates, and ex-defence personnel to apply. Join us to be part of an innovative industry leader. Click 'Apply Now' to register your interest.
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