Responsibilities
:
1. Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.
2. Be an active member in themunity, identifying and building relationships with external referral partners as well as Indigenous business influencers.
3. Support customer advocacy through effectively handling, escalating, and following up customerpliments, issues, andplaints, using judgement to resolve customer concerns on the spot.
4. Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, this includes, but is not limited to trade finance,plex payment solutions, credit structuring.
5. Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance and other transactional needs.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
6. Relevant experience across banking/business banking preferred.
7. Understanding of the needs and opportunities for our Indigenous business customers, including challenges, trends, and thepetitive and regulatory environment.
8. Understanding of the market demographic, business / industries and their financial needs and opportunities.
9. Strongmercial/business acumen, stakeholder engagement and excellent written and verbalmunication skills.
10. Ability to evaluate credit worthiness with a risk focus, undergoing a process of considering key risks and mitigants, structural considerations or covenants, repayment, pricing for risk and policy exceptions.
11. Expertise in products & services that meet Business Banking customer needs including business and personal banking needs, transactional and deposit needs, lending and cash flow solutions, investment and protection needs.
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of ourmitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we aremitted to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, andmunity. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option or email
Please ensure you have spoken to your People Leader before submitting your application.
Our people are our highest priority, and we aremitted to placing our redeployees in available roles before we review other applicants. Job ID 300001029367573