**Employment Type**:Ongoing/Non-Ongoing
**Classification**: Parliamentary Service Level 2
**Closing Date**: 11:30pm AEDT, 17 July 2025
**The Opportunity**:
Would you like to work in one of Australia’s most iconic buildings, Parliament House, in a rewarding customer service role supported by mentoring and training, together with other benefits including a free gym membership, free parking and a competitive salary?
Australian Parliament House Tour Guides deliver engaging tours and other interpretation programs to support the work of the Australian Parliament and enhance its status as an iconic building and location of national significance. The team also performs customer service tasks including welcoming visitors, guest pass issue, cloaking, and general visitor information.
**Who we are looking for**:
We are looking to fill multiple casual and part-time positions, with the flexibility to work full or part days across the entire week. Visitor Engagement operates over a 7-day roster, as Australian Parliament House is open to visitors 364 days a year.
The position requires the successful applicant to:
- Obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance as well as a current working with vulnerable people card (WWVP)
- Be walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods.
- Work on a roster where weekend, public holidays and some after-hours work may be required.
- Use voice amplification equipment for some aspects of the Tour Guide role.
- Wear a uniform.
- Undertake a pre-employment medical assessment.
**Duty Statement**:
**Classification**:Parliamentary Service Level 2
**Branch**:Corporate Operations Branch
**Section**:Visitor Engagement
**Immediate supervisor**: Various Managers, Visitor Engagement
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 2 classification. The duties will include, but are not limited to, the following:
1. Deliver a high standard of engaging tours to a diverse range of visitors, including school groups, building occupants and international delegations.
2. Provide high quality customer service to all visitors and building occupants at Australian Parliament House.
3. Support the Visitor Engagement team to ensure all visitors and building occupants are provided with a high standard across all service points, including pass desk services, lost property support, cloaking services, school’s hospitality, and visitor information.
4. Support the strategic direction for the Parliamentary Engagement Branch and specifically for Visitor Engagement.
5. As part of a team participate in learning and professional development programs to enrich your knowledge and develop skills.
6. Perform administration and other duties as required by the management team, aligning to work level standards.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._
**How to apply**:
Please upload a pitch (maximum 750 words) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.
**What we can offer**:
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
- access to flexible work arrangements
- ongoing opportunities to learn and develop new capabilities
- a