About the Role
We are seeking Station Staff and Conductors to join our team at V/Line. As a key member of our Customer Group, you will be responsible for ensuring the safety and comfort of our passengers.
As a Conductor, you will primarily be based onboard our trains, responsible for maintaining constant communication with the driver via radio, managing passenger numbers, administering first aid, and providing exceptional customer service.
Our Station Staff will be the first point of contact for our passengers, selling Mykis, making announcements, coordinating coach activities, and de-escalating situations while ensuring that all V/Line passengers receive fantastic customer service.
You will need to work a 24/7 rotating roster and may be required to sign on and work at various stations along the South West line within 80km of your home depot.
Your key accountabilities will include assisting with ticketing, fare checking, luggage handling, ensuring trains are ready for service, working through service disruptions, and managing equipment or facility issues.