Job Description:
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* Deliver a premium service to customers by managing a team of customer service advisors.
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* Build and develop relationships with new and existing customers.
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* Improve the efficiency of servicing, repairs, and maintenance handling queries.
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* Oversee accurate invoicing for works carried out, keeping WIP to a minimum.
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* Monitor and enhance performance and processes, including quality job card write-ups.
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About You:
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* You are passionate about delivering an exceptional customer experience.
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* You have leadership skills, inspiring and leading a team to deliver a premium service.
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* You are process-focused, obsessed with embedding and continuously improving processes.
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* You pay attention to detail, working with accuracy and attention to detail in all you and your team deliver.
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Benefits:
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* Enhanced parental leave
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* Eligibility to annual bonus scheme
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* Access to a fantastic loan car scheme
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* 25 days holiday + public holidays which increases with service
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* 4x basic salary life assurance
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* In-house training provided to support career progression
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* Discounts on major retail outlets, including groceries
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Working at Scania:
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At Scania, we invest in colleague development and provide comprehensive training and career progression opportunities. We strive to create a strong and supportive culture where each individual is seen, respected, and has the potential to contribute.
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