Job Description: Customer Service Agent
Join Kennards Hire, a family-oriented company committed to growth, innovation, and employee development. Since 1948, we've been Australia and New Zealand's largest family-owned equipment hire company, with over 2,000 team members across more than 200 sites and branches. Our mission is to be the best hire company in the world by delivering exceptional service and making our customers' jobs easier.
About the role
As a Customer Service Agent, your responsibilities include:
1. Providing timely solutions via phone, email, and digital channels.
2. Collaborating with operations to ensure seamless customer experiences.
3. Handling inquiries, quotes, escalations, and equipment breakdown support.
4. Managing details, schedules, and building strong customer relationships.
About you
You are passionate about customer service, thrive in a dynamic environment, and value growth and innovation. Key qualifications include:
* Experience in customer service via digital, phone, and email channels.
* Strong communication, problem-solving skills, and proficiency in MS Office.
* Detail-oriented, adaptable, and capable of multitasking.
* Motivated to excel in a phone-based role with administrative skills.
* Availability to work weekends on a rotating roster, including early and late shifts.
Join our team
At Kennards Hire, our team members are well-rounded, fair-dinkum, and highly skilled. We support you with the tools and resources needed for success, trust you as part of our family, and offer opportunities for growth and development. Benefits include:
* Comprehensive training and career development programs.
* Pathways for career advancement nationally and internationally.
* Additional financial benefits after five years of service.
* Profit sharing opportunities.
* Employee discounts on hire gear.
* Annual awards night, team BBQs, and social events.
If you're passionate about customer service and eager to be part of a supportive, innovative company, we want to hear from you. Whether you're starting out, switching roles, or seeking your next career move, With Kennards Hire, You Can.
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