Serve Something Greater; See Something Greater; Strive for Something Greater
* Support the delivery of a major national digital mental health service transforming early intervention for Australians.
* Play a vital role in client onboarding, digital platform administration and service coordination.
* Join a mission-driven organisation committed to compassion, equity and evidence-based care
St Vincent's to Deliver Australia's New Free Digital Mental Health Service
St Vincent's Health Australia is proud to partner with the Australian Government to deliver fast, free digital mental health support through the Medicare Mental Health Check-In (MMHCI) service, launched nationally from 1 January 2026.
This digital and phone-based service provides rapid access to evidence-based, low-intensity CBT support for people experiencing stress, anxiety or distress, enabling early, effective intervention and improved wellbeing outcomes.
Delivered through St Vincent's Virtual & Home (SVVH), the service is supported by a growing national workforce, a structured learning ecosystem and a high-performing digital mental health model designed to deliver safe, equitable and connected care at scale.
Take a step towards better wellbeing | Medicare Mental Health Check In
Your New Role: Administration Officer -Digital Mental Health
Reporting to the Implementation Lead, the Administration Officer plays a critical role in supporting the day-to-day operations of the Medicare Mental Health Check-In service.
This role ensures smooth service delivery through accurate administration, strong coordination and responsive client support - working closely with clinical teams, operational leaders and corporate stakeholders.
This is a Permanent, Full-Time role (38 hours per week), based in Melbourne, Sydney or Brisbane, with hybrid working arrangements.
From time to time, reasonable additional hours may be required to support operational requirements of the service. Any additional hours will be worked in line with applicable industrial instruments and overtime provisions, where relevant
Key Responsibilities
Client & Service Administration
* Receive and process referrals, admissions and discharges within administrative systems
* Support client onboarding and ongoing engagement with the digital care platform, including technical troubleshooting
* Manage appointment bookings and assist with clinical documentation coordination
* Maintain accurate, confidential client records in line with privacy and legislative requirements
Digital Platform & Systems Support
* Administer the digital mental health care platform to ensure accurate data entry and adherence to SOPs
* Support staff in the use of digital systems and administrative workflows
* Monitor documentation control, versioning and system integrity
Operational & Workforce Support
* Assist with orientation of new staff members
* Provide administrative support for staff meetings, recruitment, training and development activities
* Assist with data collation for invoicing, service monitoring, evaluation and reporting
* Maintain and update standard operating procedures for administrative tasks
Quality, Safety & Professional Standards
* Ensure administrative practices align with the approved model of care
* Participate in quality improvement initiatives and service development activities
* Ensure compliance with accreditation standards, organisational policies and legislative requirements
Professional Conduct
* Maintain professional boundaries and confidentiality of all client information
* Participate in supervision, performance development and ongoing learning
* Comply with safe work practices and reasonable instructions to maintain health and safety
About You
You are a highly organised, detail-focused and values-driven Administration Officer who thrives in a fast-paced healthcare or digital health environment. You bring structure, reliability and care to your work, and you take pride in supporting people through accurate administration and responsive service coordination.
You are adaptable, collaborative and committed to equity, service excellence and continuous improvement, helping ensure Australians can access timely, compassionate digital mental health support.
Experience, Skills & Attributes
* Demonstrated experience of at least 2 years providing advanced administrative support, ideally within healthcare or digital health
* Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
* Experience using client record management systems, booking systems or digital platforms
* Excellent written and verbal communication skills
* Highly organised, self-motivated and able to manage competing priorities
* Ability to work autonomously while contributing effectively within a multidisciplinary team
* Flexible, positive and collaborative working style
* Commitment to continuous improvement and professional development
Qualifications (Highly Regarded)
* Certificate or Diploma in administration, medical terminology or a related discipline
* Experience supporting virtually enabled care or digital health platforms (desirable)
Why Work for St Vincent's?
* Mission-led organisation grounded in Compassion, Justice, Integrity and Excellence
* Salary packaging benefits (up to $15,900 tax-free)
* Hybrid and flexible working arrangements
* Supportive, inclusive and values-driven culture
* Learning, development and internal career pathways
* Because you believe - like we do - that everyone deserves access to compassionate, equitable and connected care
Pre-Employment Checks
Appointment is subject to completion of all SVHA required pre-employment checks.
Equal Opportunity
We celebrate diversity and inclusion and are committed to equal employment opportunity for all people.
Want to Know More?
For further information about the role, please reach out to Talent Advisors Bailey Chandler or Ruby Curran via email at
Ready to Apply?
If you are passionate about supporting national digital mental health services through strong administration, coordination and care, we would love to hear from you.
Please apply online via our Careers Portal with:
* Your current CV
* A tailored cover letter outlining your administrative experience
Email or late applications will not be considered.
Applications will be reviewed as received and may close prior to the advertised closing date.