Job Overview
We are seeking an experienced leader to fill a critical role in our organization. This is an excellent opportunity for a highly organized and results-driven individual with a proven track record of managing teams in dynamic operational environments.
Key Responsibilities
* Manage customer inquiries and complaints related to ticketing and infringements, ensuring efficient processing and system improvements.
* Liaise with prosecutions staff and respond to infringement appeals, making decisions on whether to uphold or dismiss them.
* Supervise investigations and work with the Fines Enforcement Registry to reduce outstanding and unpaid notices.
* Contribute to strategies and policies aimed at reducing fare evasion, analyzing performance data to inform continuous improvement.
* Lead and support parking attendants, resolving parking issues, managing support services expenditure, overseeing contractors, and ensuring appropriate staffing, training, and performance management.
* Prepare responses to ministerial and parliamentary questions and provide general administrative support to the team.
This role has 13 direct reports and serves as the central escalation point for support services matters, offering an exciting opportunity to lead a committed team and make a real impact across the network.
Qualifications and Skills
* Extensive experience managing administrative teams, delivering high-quality support, and handling enforcement related to fare evasion, parking, and relevant regulations.
* Strong numeracy skills, experience with financial processes and statistics, and a solid understanding of courtroom procedures.
* Strong leadership skills with experience supporting and managing teams, including in high-pressure situations.
* Excellent written and verbal communication skills, with experience in team development, customer service practices, and conflict resolution.
* Well-developed problem-solving and analytical abilities, combined with effective organizational skills to prioritize and manage tasks efficiently.
Benefits and Opportunities
* Opportunities for growth and professional development through career pathways and training programs.
* Subsidized corporate apparel and spectacles.
* Opportunity to join our social club and enjoy savings and benefits throughout the year.
There is one permanent full-time opportunity available for immediate start. Applicants may be used to fill similar vacancies that arise within the next 12 months.
Eligibility
To be eligible to work permanently, applicants must be Australian citizens, have permanent residency status, or hold a current visa with permanent working rights in Australia.
How to Apply
Applicants should submit their applications online, providing a comprehensive CV and cover letter outlining their experience and qualifications.