Job Description
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‐paced environment?
We are currently seeking a sales‐motivated and customer‐oriented Sales & Customer Service Officer to join our basis!
Why join Europcar
* Competitive hourly rate, shift loading, uncapped incentives
* Performance‐based incentive program
* Six weeks employer‐paid parental leave (in addition to government entitlements)
* Ongoing training and career development opportunities
* Global brand opportunities across AU/NZ and beyond
* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
* Same‐day pay through our financial wellbeing partner
* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
* 24/7 wellbeing support via EAP and the Calm App
Key Responsibilities
* Greet and assist customers in renting vehicles based on their preferences and needs
* Process rental agreements accurately and efficiently
* Promote and upsell additional products and services
* Address customer inquiries and concerns promptly and professionally with a service‐first approach
* Achieve or exceed individual and team sales targets
* Inspect vehicles before and after rental periods, noting any damages
* Maintain knowledge of current promotions, services and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detail and clean vehicles to business quality standards
* Refuel and transport vehicles
Qualifications & Requirements
* Previous experience in sales, customer service or retail
* Car rental experience is highly desirable
* Excellent communication and interpersonal skills with a customer‐first mindset
* Confident using computer systems and technology
* Ability to work efficiently in a fast‐paced high‐pressure environment
* Flexibility to work on a rotating shift roster – 7‐day shift work including weekends and public holidays
* Valid Australian drivers licence with a clean driving record
* Full working rights in Australia (current and ongoing)
* Positive, proactive and team‐oriented attitude
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe.
We help to change the way you move – which is what we stand for and brings us together. More than ever we are committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco‐friendly.
We offer a wide range of car and van rental services on‐demand or on‐subscription, relying on a fleet of more than 280,000 vehicles including a growing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar – global leader of car rental and light commercial vehicle rental; Goldcar – low‐cost car rental services in Europe; Fox‐Rent‐A‐Car – main in the US; Euromobil – German car rental player. The Group also operates the myEuropcar platform for vehicle subscription.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees worldwide who deliver our mobility solutions thanks to a strong network in over 130 countries.
Key Skills
* Anti Money Laundering
* Arm
* Fire Safety
* Heavy Bus Driving
* Aluminium
* Apache Commons
Employment Type
Full‐Time
Experience
Years (unspecified)
Vacancy
1
Create a job alert for this search
#J-18808-Ljbffr