Job Summary:
This is an exciting opportunity to combine technical aptitude, outstanding communication skills and a passion for delivering exceptional customer experiences.
Responsibilities:
* Build strong relationships with customers by providing prompt and effective support.
* Deliver high-quality technical solutions and services that meet or exceed customer expectations.
* Be thorough and tenacious in the resolution of technical issues, ensuring timely and efficient resolutions.
* Provide support to our team members, ensuring SLA targets are achieved and customer expectations are met.
Requirements:
* Technical expertise in Microsoft servers, AD and exchange.
* Excellent customer service skills, with a focus on delivering outstanding customer experiences.
* Able to think critically and solve complex problems effectively.
* Highly organized with strong ticket management skills.
* Ability to work collaboratively as part of a small, friendly and collaborative team.
About Us:
We are a dynamic and forward-thinking organization with a passion for innovation and excellence. We have been specialising in networking, security and unified communications since 2009 and are known for our expertise in deploying modern technologies.
Benefits:
* A supportive and inclusive team environment where everyone has a voice.
* The opportunity to work with exciting new technologies and stay up-to-date with the latest industry trends.
* A defined career development plan with paid training and opportunities for growth and advancement.
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