About Creation Homes
We are a national residential builder with extensive experience constructing over 2,000 homes each year. Our capabilities encompass traditional detached homes, large-scale townhome, and apartment projects.
Our team collaborates closely with leading land developers to deliver market-leading projects that cater to diverse lifestyle needs, housing types, price points, and non-competing products.
We offer tailored packages to help our clients' projects stand out in the market by considering key criteria such as lifestyle, housing types, price points, and non-competing products.
The Role
This is an exceptional opportunity for an enthusiastic Warranty and Maintenance Coordinator eager to excel in their career. The ideal candidate will be a high performer who thrives within a team environment and builds strong relationships with developers.
* Liaise with major clients/developers regarding maintenance status for projects within the Defect Liability Period.
* Review and check maintenance and warranty reports.
* Provide regular updates to senior management on key client projects and department productivity.
* Manage customer complaints and resolve issues fairly and reasonably.
* Forecast incoming jobs to allocate workloads effectively to the team.
* Oversee a team of 3 employees to manage KPIs and targets efficiently.
* Ensure prompt responses to customer requests and follow up on issues until satisfactory resolution.
* Refer to Victorian Standards and Tolerances and NCC for defect rectification standards.
Key Skills and Strengths
* Excellent oral and written communication skills.
* Building & Construction Cert 4 or equivalent advantageous.
* Strong problem-solving, communication, and time management skills.
* Proficiency in MS Word, Project, Excel, and other computer software.
* Solid understanding of the NCC and Australian Standards.
* A passion for delivering exceptional customer service and flexibility to meet customer needs.
* Solutions-oriented with the ability to motivate and lead a team.
About You
To be considered for this role, you must have unlimited Australian work rights. We value diversity in our company and are an equal opportunity employer.