There is also the opportunity for this role to expand into Level 3 technical work.
Your primary responsibilities will be as follows:
- Excellent customer service to meet service levels and customer expectations.
- Provide service to a range of users both in person and remotely.
- Respond to service desk support calls and escalate to 3rd level when required.
- Maintain an accurate record of all incidents within the ticketing system.
- Provisioning user accounts and managing account deactivations.
- Maintaining the asset register, as well as, assisting with equipment rollouts.
- At least two years industry experience.
- Strong face-to-face and written communication skills.
- Able to multi-task and prioritize.
- Effective troubleshooting skills with an aptitude for working through technical challenges independently.
- Ability to work well with in a team environment.