About the Opportunity
The payroll Officer is responsible for the administration of clients' payroll processing. Our outsourced environment provides opportunities to deliver payroll services to clients with a team-based approach, offering diversity, learning opportunities and long-term career options that cannot be found in in-house payroll roles. This is an ideal next step for an experienced payroll officer looking to broaden their skillset and capabilities
What you'll get to do
Adhere to all Information Security Standards Policies and Procedures
Abide by Dayforce's Code of Conduct, Values and Policies and Procedures
Maintain personal data and customer support databases to ensure systems reflect current information
Provide accurate and timely payroll services including:
End of period payroll reconciliation & reporting
Single Touch Payroll reconciliation and lodgement including final STP events
Answer incoming telephone calls, log requests and assist with customer queries
Attend team meetings and provide feedback and input on operational issues
Participates in team learning and information sharing
Meet all payroll deadlines as specified and agreed by Dayforce and Client
End-to-end payroll processing as directed, ensuring compliance regarding legislative requirements
Conducts analysis, problem solving and testing as appropriate/required for effective payroll delivery
Provide accurate and timely first round reconciliation of payroll processes including main pays and off-cycle payments including Superannuation, Tax and Payroll Tax where applicable.
Provides assistance and support for queries from the client in payroll and use of aPay (Ascender Pay) Web Self Service.
Provides assistance with the delivery of information to meet client report requirements via ad hoc reporting
Skills and experience we value
2+ years' end-to-end payroll processing experience in busy environment
Experience with aPay (Ascender Pay) is a strong advantage but not mandatory - system training provided
Track record of successful delivery of timely and accurate Payroll services
Experience with complex payroll calculations e.g., terminations/redundancies
Strong knowledge and up to date awareness of payroll legislation and awards
Excellent customer service - previous experience working in an outsourcing environment highly regarded but not required
Strong analytical skills and intermediate Excel skills
Excellent verbal and written communication skills