Customer Service Representative – Toowoomba
We are seeking a motivated and customer-focused Customer Service Representative to join our team in Toowoomba. Working with some of the world's leading brands and equipment, you'll play a key role in building strong customer relationships, promoting maintenance programs, and driving service opportunities that support our continued growth.
If you have a strong background in customer service, relationship management, or sales – particularly in planned maintenance servicing or mechanical industries – this role could be a great fit. Mechanical aptitude or trade experience will be highly regarded but isn't essential.
In return, you'll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight or 4-weekly day off. You'll also have access to ongoing training, development, and career growth opportunities as part of a supportive national team with over 40 years of history.
If you thrive in a people-focused, fast-paced environment and enjoy helping customers keep their operations running smoothly, we'd love to hear from you!
Key Responsibilities
* Promote and sign up new PMP service/maintenance schedules
* Approaching potential customers with the aim of increasing customer base and turnover
* Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
* Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
* Liaising with existing customers to ensure satisfaction with services and facilities
* To provide a central point of contact for customer service
* Visual Inspection and reporting of damage to hire fleet vehicles
* Customer analysis and rediscovery
* Assisting customers to ensure their equipment needs are met and maintained
* Manage call cycle program
Qualifications / Experience
* Strong customer service focus and skills with a professional attitude and approach
* Strong mechanical aptitude or trade qualified would be an advantage
* Be able to communicate professionally and courteously always
* Have a good computer skill with a sound grasp of the Microsoft suite of programs
* Have excellent written and verbal skills
* Strong interpersonal skills
* Exceptional time management skills to prioritise tasks
* Strong sense of teamwork and work ethic
At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:
* 9-day fortnight or Monthly Day Off (optional)
* 5 weeks leave (4 weeks annual leave + 1 week Anniversary leave)
This means more time to focus on the things that make you happy, or as we like to say, More time for U!
Other Benefits Include:
* Access to United Rewards program
* Access to our Employee Assistance Program (EAP)
Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.
#J-18808-Ljbffr