Customer Service Representative – Toowoomba
We are seeking a motivated and customer-focused Customer Service Representative to join our team in
Toowoomba
. Working with some of the world's leading brands and equipment, you'll play a key role in building strong customer relationships, promoting maintenance programs, and driving service opportunities that support our continued growth.
If you have a strong background in customer service, relationship management, or sales – particularly in planned maintenance servicing or mechanical industries – this role could be a great fit. Mechanical aptitude or trade experience will be highly regarded but isn't essential.
In return, you'll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight or 4-weekly day off. You'll also have access to ongoing training, development, and career growth opportunities as part of a supportive national team with over 40 years of history.
If you thrive in a people-focused, fast-paced environment and enjoy helping customers keep their operations running smoothly, we'd love to hear from you
Key Responsibilities
Promote and sign up new PMP service/maintenance schedules
Approaching potential customers with the aim of increasing customer base and turnover
Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
Liaising with existing customers to ensure satisfaction with services and facilities
To provide a central point of contact for customer service
Visual Inspection and reporting of damage to hire fleet vehicles
Customer analysis and rediscovery
Assisting customers to ensure their equipment needs are met and maintained
Manage call cycle program
Qualifications / Experience
Strong customer service focus and skills with a professional attitude and approach
Strong mechanical aptitude or trade qualified would be an advantage
Be able to communicate professionally and courteously always
Have a good computer skill with a sound grasp of the Microsoft suite of programs
Have excellent written and verbal skills
Strong interpersonal skills
Exceptional time management skills to prioritise tasks
Strong sense of teamwork and work ethic
At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:
9-day fortnight or Monthly Day Off
(optional)
5 weeks leave
(4 weeks annual leave + 1 week Anniversary leave)
This means more time to focus on the things that make you happy, or as we like to say,
More time for U
Other Benefits Include:
Access to
United Rewards
program
Access to our
Employee Assistance Program
(EAP)
Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.
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