Job Overview
This role involves delivering top-notch technical assistance to clients and ensuring their complete satisfaction. Our ideal candidate will be a seasoned IT professional with expertise in troubleshooting complex issues.
Key Responsibilities:
* Respond promptly to client inquiries, troubleshoot technical problems, and provide effective resolutions.
* Collaborate with the Support Team to manage tickets and escalate incidents as necessary.
* Ensure adherence to established Incident Management and Problem Management procedures.
* Display strong technical competence and mentor junior team members.
* Maintain accurate time entries and meet Service Level Agreements (SLA).