Posted: 13h ago
The role
Join our team as a Residential Customer Service Team Manager! This is a 6‐month secondment position, based on‐site with our Morwell team. We're looking for an individual with leadership experience.
We are proud to be an Equal Opportunity Employer and actively support inclusion and diversity.
Responsibilities
- Lead, develop and coach your team for improved performance and succession planning.
- Supervise a medium to large team, collaborating with team leaders to meet organisational needs.
- Manage team performance, working closely with staff to achieve targets.
- Plan resource requirements within your team.
- Contribute to enhancing regular procedures and support systems.
- Follow Aussie Broadband's policy to escape customer complaints.
- Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals.
Qualifications
- Knowledge of the telco industry.
- Clear and approachable communication.
- Effective leadership abilities.
- Familiarity with customer service principles.
- Proficient computer skills.
- Skilled in negotiation and innovative thinking.
- Ability to work both independently and within a team.
Benefits
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government‐paid leave).
- Free internet up to the value of $109 per month.
- 20% off our Fetch and Mobile services.
- Day‐to‐day benefits like flexible working arrangements, an Employee Assistance Program (EAP), discounts with big names such as Origin, Specsavers, HCF and many more.
- Monthly rewards and recognition.
- Internal training and resources to help you learn, grow and achieve your career goals.
- Yearly allowance for Aussie merchandise.
- Fitness Passport giving access to multiple gyms and pools across Australia.
Even if you feel you don't meet every requirement, we would love to hear your story. We're unconventional in many ways and enjoy thinking outside the box when hiring.
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