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Elevate your career as a customer experience champion

Sunshine Coast
beBeeRetail
Posted: 4 January
Offer description

From small everyday moments to larger-scale changes, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre or on the road, you're an important part of an Aussie icon at the heart of the nation.

The online department helps get our orders selected and packed in-store by a team of Personal Shoppers. The orders are then picked up as part of our click and collect / concierge service or delivered to our customers in our vans.

You'll have full accountability for the day-to-day running of the online department. You'll take pride in contributing to a customer experience that's welcoming and inspiring for our customers, team members and community.

This is an excellent opportunity to take your retail leadership experience to the next level. With a team approach to meeting sales targets, cost control and rostering needs, you'll keep things simple and inspire customers by making sure standards are met.

About you and your skills

* Leadership experience with the ability to coach and develop your team
* Take a team approach to meeting sales targets, cost control and rostering needs
* To keep things simple and inspire customers by making sure our visual merchandising, safety, compliance and stock management standards are met
* To be customer obsessed and continually seek to better understand our diverse customers
* Drive a one-team culture that recognises and celebrates success

What's in it for you?

* More cash staying in your pocket: Eligible team members receive 5% discount all year round on their Supermarket and Liquor purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
* Reward through recognition: Give and receive recognition, linked to our values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Structured and long-term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
* Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
* Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase shares.
* Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Our commitment is to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities.

Job Type: Full-time

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