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Overview
Are you a people person who loves connecting, influencing, and driving results? You'll work on our HomeMade product, where we're transforming how people manage their Home Care Packages and we need passionate go-getters to help our customers feel supported kickstarting their self-made journey.
About Mable
Mable is one of Australia\'s leading and fastest-growing healthtech platforms. As a purpose-driven company, we connect thousands of people with disability and older Australians to independent support workers on terms that suit them. With more than 25 million hours of support facilitated since 2014, we have been recognised on AFR\'s Top 100, Deloitte Tech Fast 50, and earlier as Australian Growth & Technology Growth Company of the Year. By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia\'s care and support sectors. For more information, visit https://mable.com.au/
About the Role
Day-to-day you will:
* Be the first point of contact for new customers, building rapport, educating, and guiding them to the best solutions for their care needs.
* Respond to high volumes of calls, qualify leads, identify upsell opportunities, and drive adoption of our services.
* Achieve individual targets and KPIs, driving successful customer onboarding and adoption while ensuring a great experience.
* Collaborate with cross-functional teams to align strategies and contribute to the success of HomeMade and our group of companies.
* Provide expert guidance on our tech platform, ensuring customers can self-manage their Home Care Package and see value quickly.
About You
* Experience in travel, retail, sales, onboarding or customer service/retention roles.
* Confident on the phone and able to influence customers with authenticity and empathy.
* Goal-oriented and driven by results, but never compromising on customer experience.
* Thrive in a fast-paced, collaborative environment, juggling multiple priorities while keeping customers delighted.
* Bonus points if you've managed a loved one's Home Care Package
Why You\'ll Love This Role
* Be part of an innovative company that's redefining aged care.
* Combine your sales skills and people skills to make a real difference.
* A supportive team, clear targets, and opportunities to grow your career.
* Help people live independently while you grow your skills and make an impact every day.
We're powered by purpose
* We\'re Switched On — We listen to our customers, engage with the community, and act on insights.
* We\'re Bold — We are ambitious and creative in solving challenges and backing big ideas.
* We\'re One — We celebrate diversity and collaborate to leverage different skills and thinking.
* We\'re Impactful — We move fast to deliver change in the sector and people\'s lives.
Our Benefits
* Power your career — Learn from industry experts, leaders, and on-the-job opportunities.
* Parental leave — 14 weeks for primary carers and 6 weeks for secondary carers plus superannuation.
* Work with flexibility — Hybrid workplace with a mix of in-office and remote work.
* Flexi Leave Days — One extra paid leave day per quarter for what makes you happy.
* Floating public holiday — Acknowledge a significant day your way.
* Rewards and recognition — Celebrate wins and recognise great performance.
* We are one — Diversity is welcomed; Aboriginal and Torres Strait Islander people are encouraged to apply.
Diversity & Inclusion
If this role has stood out to you but you don't feel like you \u2018tick all the boxes,\u2019 we strongly encourage you to apply nonetheless. We value diversity in experience, and you might bring something we are looking for to our organisation
Job Details
* Seniority level — Entry level
* Employment type — Full-time
* Job function — Other
* Industries — Software Development
We are thrilled to welcome applicants from Sydney, New South Wales, Australia.
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