About the Role
We are looking for an Onsite Caretaker and Guest Services Officer to support the smooth daily operations of our venue. This position plays a key role in guest services, front office operations, reservations, cross-department coordination, while also acting as the after-hours caretaker of the property.
If you thrive in a dynamic environment, enjoy multitasking, and are passionate about delivering exceptional guest experiences, this role is for you.
Key Responsibilities
Front Office & Guest Services
* Coordinate reception operations including check-in and check-out
* Handle guest enquiries with professionalism and care
* Manage bookings across online platforms, phone, and walk-ins
* Maintain accurate guest and reservation records
* Process payments, invoicing, and assist with accounts, payroll, and expense tracking
* Assist with required internal reporting and documentation
* Work collaboratively across departments to support daily operations
* Work across a rotating shift-based roster (includes weekend work)
After-Hours Caretaking (Live-In Requirement)
* Carry and respond to the after-hours emergency phone outside staffed hours
* Assist guests with room access including unlocking doors and issuing replacement keys
* Troubleshoot basic room issues such as water, heating, air-conditioning, and locks
* Escalate urgent issues to emergency services or contractors where required
* Provide assistance with luggage and late arrivals when needed
* Support light caretaking duties including general oversight of the property and plant care
Skills & Experience
* Certificate IV, Diploma, or Advanced Diploma in Hospitality (preferred)
* Experience in hotel administration, front office, or reservations (required)
* Proficient with PMS hotel systems (RMS, etc.) (preferred)
* Strong organisational skills and high attention to detail
* Excellent verbal and written communication
* Confident in Microsoft Office Suite and digital administrative tools
* Ability to problem-solve and manage competing priorities
* Comfortable working independently and responding to after-hours situations
* Reliable, professional, and highly accountable
Accommodation & Role Conditions
* Onsite accommodation is provided as part of this role, with no rent or utilities payable
* Living onsite is a requirement of the position and linked to employment
Why You'll Love Working With Us
* Supportive, collaborative team culture
* Opportunities for professional development
* A workplace that values initiative, growth, and genuine hospitality
* Unique live-in opportunity within a premium hospitality environment
How to Apply
Please submit your resume and a brief cover letter outlining your suitability to *******@stonesoftheyarravalley.com