“Hospitality is a work of Heart” - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a Night auditor to our Front office team!!
Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.
As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.
Join us and become a Heartist®.
Job Description
What you’ll be doing:
* Welcoming our late arrival guests and farewell to our early departures.
* Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
* Taking initiative to ensure positive and productive interactions with our customers.
* Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
* Prepare and distribute relevant reports to relevant departments.
* Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
* Providing efficient service for guest registration and departure by checking in and out guests as required.
* Maximising guest satisfaction as well as the safety and security of the property.
* Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
Qualifications
The must-haves:
* Be a night owl who enjoys working with a team
* Exceptional customer service & communication skills
* Excellent time management skills and the ability to work autonomously
* A hands-on team player with a can-do attitude
* Initiates contact and establishes rapport easily
* Willingness to take ownership and have the initiative to carry out different tasks as required
* A good understanding of finance and accounting practices
* The ability to coordinate multiple tasks whilst maintaining attention to detail
* Your Responsible Service of Alcohol (RSA) Certificate.
* Knowledge of Opera Cloud is a bonus
* An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
Additional Information
In return we will offer you…
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
* Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
* An opportunity to be part of a fun and supportive team who love what they do!