Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus.
Architect, UKG PRO WFM Advanced Scheduling & Forecasting
Reporting into a Team Manager, the Architect plays a leadership role in guiding clients and Axsium project team members through implementation and customization of their Workforce Management (WFM) strategy. Architects participate in leading and guiding internal project teams throughout all phases of a client engagement. This is a remote position based in Australia.
Duties and Responsibilities
Lead and guide clients and Axsium team through all project phases to make informed decisions with the following project deliverables:
* Provide deep domain expertise to oversee function or technical approach, tasks, and deliverables on a project
* Lead and guide clients to desired outcome for complex requirements and/or processes
* Demonstrate domain expertise to gain client's confidence
* Review and lead client-facing presentation on complex subjects
* Master Axsium tools, systems, and methodology, whether internal or external, demonstrated through selection, use, giving guidance to others internal or external, and adapting the tools as needed
* Refine approach, deliverables, and processes to further improve project efficiency and effectiveness
* Strive to develop continuous improvement of approach, deliverables, and processes
* Take initiative to share improvements and develop other Axsium resources
* Ensure quality of configuration tasks, project documentation, and all other deliverables
* Support Project Manager by highlighting potential project risks in timely manner and providing potential alternatives within domain expertise
Client Interaction
Represent Axsium to our clients in the following ways, mentoring the Axsium team as needed:
* Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
* Demonstrate the ability to navigate demanding situations in a calm and structured way and seek help if required
* Understand, adapt, and act respectfully within the client’s organization and culture
* Lead and guide and coach Axsium team in discussions and workshops with the client
* Develop and maintain positive relationships with clients on projects and beyond and continue to find additional opportunities with the clients
* Master all Axsium service offerings and WFM vendor capabilities
* Demonstrate expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work
* Provide insight to client on industry/business and WFM operations
* Demonstrate confidence to learn and master new areas within domain expertise
* Provide best practices and conduct situation assessments to drive decision
Administration
* Timely and accurate submission of timecards and expense reports
* Proactively provide notification of availability and adhere to project assignment hours
* Comply with Axsium data security policies and Human Resources policies
* Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
* Effectively use bench time for Axsium’s improvement and for personal development
Culture
* Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
* Take personal ownership and accountability for individual ability to positively impact Axsium’s company success
* Maintain and continuously seek improvement to domain expertise, through training and experience
* Collaborate within Axsium with peers through ASK and other knowledge sharing forums
* Innovate and develop thought-leadership in WFM
* Mentor, guide, and develop other consultants
* Lead and own internal Axsium initiatives and projects
* Actively engage in the sales cycle, creating completion project estimates and SOWs, partnering with internal sales account owners
Requirements
* 8+ years of workforce management consulting experience developing and executing workforce management, implementations strategies
* 8+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management, vendor certifications are an asset
* UKG PRO WFM Forecasting and Advanced Scheduling implementation experience
* Analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions
* Excellent communication skills with attention to detail
* Experience advising and selling their ideas to clients through discussion and presentation to client’s project team, senior management and C-level executives
* Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships
* Deadline driven, confident, open to taking initiative, ability to multitask
* Excellent organizational and leadership skills
* Ability to lead and guide clients and internal teams in the use of best practices
* Database experience; SQL, Access, statistical software, and strong Excel capabilities
* Experience working with remote teams and on their own with minimal supervision
* University or college degree ideally in business, computer science, information systems or industrial engineering
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