Job Role:
We are seeking a highly skilled and experienced Parts Interpreter to join our team.
This hands-on role involves working closely with the Service and Sales departments, overseeing day-to-day operations and collaborating with clients in remote areas to meet realistic KPIs.
Key Responsibilities:
* Develop strong customer relationships both internally and externally.
* Provide parts advice and support to customers both internally and externally.
* Investigate any customer issues and rectify to a successful outcome.
* Liaise with service, sales, warranty, and workshop staff.
* Manage parts inventory, including monitoring stock levels.
* Warehouse duties: pick, pack, despatch and receive where necessary.
* Respond to and process incoming phone, email & face to face inquiries.
* Maintaining a high level of accuracy in part interpretation and processing orders.
* Responsible for stock orders and stock takes.
* Ensuring orders are processed and dispatched to clients in a timely manner.
* Arrange shipment of orders with local couriers.
* Any reasonable requests by the Manager.
* Operate company vehicles and machinery safely and within company policy and state/national legislation/acts.
Required Skills and Qualifications:
* Previous experience in a similar role preferred.
* Working knowledge of parts for heavy duty vehicles.
* Ability to work autonomously but still be part of the team.
* High attention to detail.
* High level focus on delivering great customer service.
* Knowledge of freight processes for delivery of freight to customers.
* High Risk - Forklift license.
* Experience with Pentana software.
About Our Company:
We are an equal opportunity employer that encourages and supports diversity and inclusion in all our workplaces.
What We Offer:
An above-average remuneration package plus company car, fuel allowance and mobile phone. This is an excellent opportunity to work with a respected, established business offering ongoing training and the chance to be part of a friendly, inclusive team.
Work Details:
On-site; Permanent; Full-time; Relevant Experience related to the role.