.Customer Experience Expert page is loaded## Customer Experience Expertlocations: AU Toowoomba Autotime type: Part timeposted on: Posted Todaytime left to apply: End Date: May 21, 2026 (29 days left to apply)job requisition id: JR68852--Join a team that puts people first!Our Toowoomba Service Centre is growing, and we're looking for a confident, customer‐focused professional who thrives in a hands‐on, fast‐paced environment. If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.**Why You'll Love Working With Us**Every day, you'll make a real impact. You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.**Your Roster & Hours*** Perm Part Time position* Monday and Tuesday 9.00am - 5.06pm**What You'll Be Doing****Your role is all about creating great experiences and keeping our Service Centre running smoothly. You will:*** Deliver warm, professional face‐to‐face customer service* Welcome customers and visitors with a positive, can‐do attitude* Respond to enquiries via phone, email, and in person* Support the Branch Manager with daily operations and admin tasks* Keep customers updated on delivery lead times* Conduct vehicle repair inspections* Understand customer needs and educate them on our full range of services* Raise job authorities and issue invoices* Schedule repair bookings and manage workflow* Resolve customer concerns and follow up on queries**What You Bring****You're someone who takes pride in your work and enjoys helping people. You'll succeed here if you have:*** Professional presentation and communication skills* Clear, confident verbal and written communication* A current driver's licence (essential)* Strong problem‐solving skills and a customer‐first mindset* Ability to support the Service Centre Manager with admin and coordination* Excellent time management and the ability to prioritise* Comfort working in a fast‐paced environment* Intermediate to advanced Microsoft Office skills* Full Australian work rights**What's In It For You*** A supportive, team‐oriented workplace* Opportunities for growth and development* Competitive hourly rate* Reward and recognition programs* A role where no two days are the same**If you're ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we'd love to hear from you. Apply today and take the next step in your career!**--If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. **Apply Now!**At, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents**Privacy:** To review and consider your application, O'Brien(R) collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and .**Agencies:** O'Brien(R) does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien(R) to submit candidates to a specific requisition, we will not approve payment to any third party.#J-18808-Ljbffr