* Based in Toowoomba, QLD
* No weekend or public holiday work, 8.30am - 5.00pm
* 3 month contract, working 3 days per week.
About You
* Prior experience within the Employment Services Industry is highly desirable but not essential.
* Transferrable skills from Call Center, telemarketing or Customer Service industry.
* A resilient attitude with the ability to adapt.
* High attention to detail and accuracy.
* High level of customer service coupled with excellent all-round communication skills.
* Planning, organisational and time management skills.
What you will need to join us
* Full Australian working rights
* Valid Police Check & Blue Card
Why you will LOVE working at AimBig Employment
* Competitive base salary + super
* Phone and Laptop provided
* 4 additional paid "You Days" per year - a day a quarter
* 1 additional paid day off a year to spend with your furry friend known as "Paws Leave"
* Employee Discount Platform (Gracias)
* Staff referral bonuses
* Indigenous Participation Plan
About the Role
As a Customer Experience Officer, you will handle inbound telephone calls while providing a strong and exceptional customer experience.
* This position is a three‑month contract, working three days per week.
* Located is office based in Toowoomba, QLD.
* Working in a fast‑paced environment with the skill to multi‑task across various systems and screens whilst maintaining telephone contact
* Understanding and working to complex administrative procedures and contractual guidelines
* Engage effectively with diverse customers who require support with sensitive and emotional matters
* Relaying information to a diverse range of customers
* Undertaking administration tasks.
About Us
AimBig Employment is part of the Arriba Group. Our purpose is what makes us different and drives us each day "Empowering Lives together".
Over the years, we've helped thousands of Australians improve their lives through genuine understanding and respect. Collaborative and inclusive, our personalised process helps tailor individual outcomes to complex needs by applying innovative thinking, evidence‑based approaches, and best practice to match the right people with the right opportunities.
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