Are you a customer service champion with a passion for supporting vulnerable customers and delivering exceptional care? We are looking for someone to join our client's dedicated team providing empathetic, solution‑focused support to customers facing financial vulnerability or hardship.
Key Responsibilities
As a Support Services Consultant, you will be the first point of contact for customers experiencing vulnerability, hardship, or financial stress. You will listen, assess their needs, and provide tailored support, ensuring each customer feels heard and supported. This includes helping customers navigate banking processes, identifying appropriate assistance pathways, and escalating cases when required. You will maintain accurate records, collaborate closely with specialist support teams, and uphold high levels of professionalism, empathy, and care throughout every interaction.
Qualifications & Experience
* Passion for delivering empathetic, person‑centred customer service.
* Resilience, patience, and emotional intelligence when supporting customers in difficult situations.
* Strong administrative and problem‑solving abilities.
* Experience in a contact centre, customer support, community services, or banking environment.
* Ability to remain calm and patient under pressure in a compassionate, customer‑focused environment.
About the Client
Our client has a strong national presence, offering a supportive team environment, flexible working conditions, and excellent career pathway opportunities. They are committed to delivering fair and responsible banking outcomes for all customers, particularly those needing extra support.
About TR3 Recruitment
We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and clients, while upholding our driving principles of sustainability, mutuality, and trust.
How to Apply
Click 'Apply' now or contact one of our team members for a more detailed conversation. If you know someone who would be perfect for the role, you can refer them for a successful candidate bonus.
Diversity & Inclusion
TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with disability, and Aboriginal and Torres Strait Islander peoples who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.
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