Job Title
Overview:
We are seeking a customer-focused professional to join our team at Cairns Airport. In this role, you will be the face of our brand, interacting with customers and delivering exceptional service.
Career Snapshot:
* Location: Cairns Airport, QLD
* Permanent, Full-Time Role (38 hours/week)
* 5 Weeks of Annual Leave & Free Staff Parking
* Supportive, Friendly, and Inclusive Culture
* Entry-Level Opportunity with Full Training Provided
* Global Company with Career Growth Potential
About the Role:
In this role, you will be responsible for:
* Establishing customer car rental needs by actively listening
* Reviewing ABG's various add ons and services to determine what may best suit the customer
* Communicating rental procedures and guidelines effectively
* Completing rental bookings in a timely, efficient and accurate manner
* Answering customer questions and inquiries
What We're Looking For:
* A full and valid Australian driver's licence
* Availability to work a rotating roster (including weekends, evenings, and public holidays)
* Experience in customer service, retail, hospitality, or sales is a plus
* Ability to work in a fast-paced environment while delivering exceptional service
* Comfortable using computer systems to manage bookings and rental information
* Strong attention to detail and ability to follow procedures
Perks & Benefits:
* Competitive hourly rate + loadings + performance bonuses
* Wellbeing program including life insurance, discounted health cover & superannuation options
* Access to Perkbox - discounts on retail, fitness, cinema, and more
* Employee discounts on car rentals across Avis Budget Group
* 24/7 Mental Health Support via Employee Assistance Program (EAP)
* Comprehensive training to help you succeed and grow
Who We Are:
Here at Avis Budget Group, we value each employee whose talent, skills, and personality have helped to establish us as a leading provider of global transportation solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.