$61,199 p.a. + 12% Super + Salary Packaging
At Feros Care, we help people live healthier, happier, and better-connected lives. As a values-led not-for-profit, we are proud to be recognised locally and internationally for doing things differently—with kindness, integrity, and courage.
About the Role
This is a fast paced, phone-based role where you will be the first point of contact for people navigating their aged care journey. You will manage a high volume of enquiries, work across multiple systems, and provide clear, compassionate, and accurate support—often in complex or emotionally sensitive situations.
What You'll Be Doing
* Managing a high volume of inbound calls with professionalism, empathy, and efficiency
* Supporting clients to understand My Aged Care, funded programs, eligibility, and service options
* Providing clear, accurate information while navigating multiple systems simultaneously
* Handling sensitive and sometimes challenging conversations with confidence and care
* Identifying opportunities to further support clients through Feros Care services
* Meeting operational targets and quality KPIs
* Collaborating with internal teams to ensure seamless client experiences
What You'll Bring
* Experience in a customer-focused or service-based environment (contact centre, healthcare, insurance, not-for-profit, banking, or similar highly regarded)
* Confidence in managing phone-based conversations, including complex or emotional topics
* Strong written, verbal, and listening skills
* Excellent attention to detail and ability to work across multiple systems
* Strong time-management skills and ability to prioritise in a fast‐paced environment
* Resilience, professionalism, and a solutions-focused mindset
Experience with My Aged Care or aged care services is highly regarded but not essential—comprehensive training will be provided.
What We Offer
* Not-for-Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax‐free, stretching your income further
* 17.5% Annual Leave loading
* Cultural Leave Days for eligible employees
* Exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform
* Private Health Insurance Discount with Medibank
* Employee Assistance Program (EAP)
* Paid Parental Leave (9 weeks) for eligible employees
* Access to Fitness Passport—discounted gym and pool memberships for you and your family
Diversity & Inclusion
We value diversity and warmly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability. If you have accessibility needs or prefer certain communication methods, our Talent Acquisition Team is here to help. Reach out at 07 5669 0559 or email talent@feroscare.com.au.
Ready to Make a Difference?
If you are motivated, resilient, and passionate about delivering outstanding service that truly helps people, we would love to hear from you.
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