General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise setting that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.
Job Responsibilities & Duties:
- System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
- Troubleshooting application functionality, crash and performance
- Investigate user performance and work with external teams to improve user experience
- Assist customers with Tier 2 incident resolution for Linux and windows applications.
- Provide remote end user desktop support
- Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
- Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
- Participates in special projects as required.
- Willingness to provide initial triage, response, and notifications for incidents
Required/Desired Skills Candidates should have 4-7 years related experience and knowledge/understanding of:
- Active Directory Administration
- DNS, DHCP, DFS, LDAP
- Windows 10, Server 2012, Server 2016
- Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
- Linux Operating system
- Understanding of Service Now, NETS or other ticketing process
- ITIL v3 or higher
The following knowledge/skill set is not required but is a plus:
- Microsoft System Center Configuration Manager
- PowerShell
- Virtualization Environments (VMware, Citrix)
- Profile management utilizing the VMware User Experience Management (UEM) toolset
- Microsoft Exchange
- Telephone/Video support
- Networking
- Familiarity with site specific customer and mission
Certification Requirement (*required day 1): IAT II
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📌 Senior Systems Administrator (Australia) - TS/SCI with Polygraph
🏢 General Dynamics Information Technology
📍 Alice Springs