Job Title: Enterprise Services Engineer
Job Description
As a key member of our team, you will play a vital role in delivering exceptional customer experiences. Your technical expertise and problem-solving skills will enable you to operate and maintain the Tanium platform, ensuring seamless execution of complex technical issues.
With a strong focus on customer success, you will work closely with customers to identify opportunities for them to get greater value from the Tanium platform. Your excellent communication skills will be essential in consistently addressing customer needs through astute verbal and written communication.
Additionally, you will be responsible for solving customer support cases, conducting regular health-checks on assigned accounts, and working with the account team on strategic customer activities.
Documenting best practices and contributing to daily status reports will also be an important part of your role. You will have the opportunity to work closely with Solution Engineers and Customer Success Managers to improve Tanium operational status within key accounts.
Providing technical direction to customer IT support staff will further enhance your impact on the team.
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Required Skills and Qualifications
* Location: Canberra, Australia
* Security Clearance NV1 or higher
* Education:
- BA/BS or equivalent experience required
* Experience:
- 5+ years of experience in IT/Consulting
- 5+ years of experience in Systems Administration/Engineering
- Hands-on Tanium experience a major plus
- Strong troubleshooting skills
- Ability to articulate and communicate
- Working in/or with federal government agencies a plus
- Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident response
- Systems Management
- Systems Administration
- Software Engineering
- Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
* Demonstrated critical thinking skills
- Ability to break a problem down into manageable, ordered piece parts
- Ability to convey problem statement and plan of attack to others
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Benefits
We offer a competitive compensation package and opportunities for growth and development.
Our employees are our most valuable asset, and we strive to create a positive and inclusive work environment that fosters collaboration, respect, and diversity.
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Others
Additional responsibilities include protecting Tanium information and other assets, complying with Tanium policies and terms of applicable agreements with Tanium.
Australian NV1 security clearance or higher is required for this position.
Travel requirements are minimal, with approximately 5% of time expected to travel.
Basic mathematical calculations, analytical abilities, precision to detail, flexibility, and written and oral communication skills are necessary for this role.