Level 1–2 IT Support Engineer (MSP)
Bundall, Gold Coast QLD | Full-Time
What's on Offer
* Competitive salary package
* Career development opportunity within a growing company
* Supportive and collaborative team culture
* Exposure to a diverse client environment (SMEs across industries)
About the Company
Our client is a well-established Managed Services Provider (MSP) delivering reliable IT solutions to SMEs across Australia and New Zealand.
They are known for its client‐focused approach, delivering tailored IT support and proactive solutions to help businesses operate efficiently and securely. They pride themselves on strong technical expertise, responsive service, and building long‐term partnerships with their clients.
With over 400 active clients, they specialise in:
* Managed IT Services
* Cloud Solutions (Microsoft 365 & Azure)
* Backup & Disaster Recovery
* VoIP & Network Infrastructure
They have built strong expertise in dental, medical, and SMB sectors, and are known for delivering responsive, high‐quality IT support.
About the Role
This is a client facing support role where services are delivered remotely and through onsite visits, depending on client requirements, with a focus on effective troubleshooting and service excellence.
Key Responsibilities
* Provide Level 1–2 IT support across a managed services environment
* Manage service desk tickets (logging, tracking, resolution, follow‐up)
* Deliver remote troubleshooting across desktops, servers, and cloud platforms
* Assist onsite client visits for issue resolution and deployments
* Support Microsoft 365, Azure AD, and user account management
* Perform backup monitoring and disaster recovery checks
* Deploy and configure desktops, laptops, and SOE rollouts
* Assist with root cause analysis and proactive issue prevention
* Collaborate with senior engineers on escalations and projects
Requirements
* MSP experience is a MUST HAVE
* Minimum 2 years' experience of providing Level 1-2 support
* Experience with onsite/field technical support
* Strong communication and client‐facing skills
* Relevant IT qualification or certifications (e.g. MCSA, MCP, MCSE)
* Valid driver's licence
Technical Skills (Preferred but not required to have all experience)
* Active Directory (AD), DNS, DHCP, Group Policy
* Microsoft 365, Exchange Online, Azure AD / Entra ID
* Windows Server (2012/2016/2019)
* Networking: TCP/IP, subnetting, routing, firewalls
* Virtualisation & Cloud (Microsoft Azure)
* Backup & Disaster Recovery solutions
* Endpoint support (Windows 10/11)
Apply Now
If you're a driven IT Support Engineer looking to grow your career in an MSP environment, we'd love to hear from you.
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