Resource Delivery & Skilled Services Operations Manager - Australia
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Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. As a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.
The primary responsibility of the Resource Delivery Manager (RDM) & Operations Manager is to manage resourcing for skilled services engagements and assist in running the day‑to‑day operations and financials across regions in Asia‑Pacific & Japan. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements, as well as provide oversight on various end‑to‑end operational processes. You will also provide staffing for engagements based on skills and availability.
You will be expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. Additionally, you will need to balance goals that are sometimes competing, including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.
This role is completely remote and, while being Asia‑Pacific and Japan focused, can be based anywhere in Australia.
Responsibilities
- Act as owner of the schedule and booking confirmations.
- Discuss active projects and potential new business with Professional Services Management to understand resource demand and requirements and make recommendations based on skill match and availability.
- Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities.
- Maintain resource schedules in PSA system of record.
- Manage collaboration process to borrow and loan resources between regions.
- Proactively identify issues for Qualified Services management, developing and distributing reports that monitor utilization.
- Work with PS management to implement action plans to resolve issues.
- Develop and drive best practices around resourcing across the organization.
- Assist with development and implementation of new hire ramp‑up plans.
- Drive PS to meet goals for billable utilization, customer satisfaction, and quality of delivery.
- Proactively analyze data and provide recommendations for improvement in services delivery and resource management processes.
- Ensure accurate weekly time entry and approvals; highlight anomalies and coordinate adjustments.
- Work closely with regional PS Operations Managers on project and backlog hygiene, month‑end preparation, and ad‑hoc needs.
- Coordinate new hire setup accuracy checks and week‑one meetings/readouts.
- Coordinate ad‑hoc meetings such as deal reviews and operational hygiene checks.
Qualifications
- 8+ years of resource management or project management experience in the software solutions industry.
- Proven ability to thrive in a fast‑paced environment, managing multiple tasks and shifting priorities.
- Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs.
- Highly responsive, customer‑focused, and assertive in conflict resolution and problem solving.
- Clear and concise communication in written and verbal form.
- Diplomatic or firm when necessary to drive business forward.
- Highly detail‑oriented and able to work autonomously.
- Ability to manage multiple tasks and tight deadlines with confidence and ease.
- Ability to prioritize and organize workload across multiple groups and time zones.
- Bachelor’s degree.
Seniority Level
- Mid‑Senior level
Employment Type
- Full‑time
Job Function
- Management
Industries
- Software Development
Snowflake is an equal chance employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and advantages information: careers.snowflake.com
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