Asset Recovery Specialist
This leading non-bank lender specialises in asset finance, delivering tailored financial solutions to businesses and individuals across Australia.
Renowned for its innovation, customer service, and strong broker relationships, the company offers flexible, business-focused lending options supported by efficient credit processes. With a collaborative and supportive team culture, this is an excellent opportunity to contribute to a growing organisation that values commercial outcomes, service excellence, and forward-thinking solutions.
The Job
You will be reporting through to the Collections Team Leader and responsible for the following duties:
* Collection of overdue asset finance accounts which are approximately 30 days in arrears.
* Negotiating and monitoring payment arrangements.
* Supporting clients through the recovery process and working with them in a collaborative manner to achieve the best outcome for both the organisation and the customer.
* Communicating with internal and external parties as needed to resolve customer queries.
* Assisting customers in understanding their financial commitments to prevent future arrears.
* Working towards achievable team KPIs and targets.
Requirements
To be successful in this role, you will have:
* A minimum of 12 months experience in collections or customer service within the banking & finance sector.
* Excellent communication and negotiation skills, with a professional and empathetic approach to customer contact.
* Strong attention to detail and problem-solving ability.
How to Apply
This is a great opportunity to further your career with a respected and growing organisation. Please submit your resume for consideration.