Overview
Employment Type: Permanent
Closing Date: 28 Sept 2025 11:59pm
Job Title: Telstra Retail: Customer Service & Sales Consultant
Role summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
Life at Telstra
Perks and benefits
We offer a range of benefits for our people, including:
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave – do it your way!
Unlimited access to 17000 learning programs
Team performance-based rewards and recognition programs
Telstra sim
Benefits Your Way - Telstra
Locations and role details
We're hiring across locations. Part time roles are available. Store hours vary – search your store.
Responsibilities
As a Telstra Retail Consultant, you are a multi-faceted role focused on:
Building connections with new and existing customers
Developing customised solutions for customers
Driving toward and exceeding sales targets and KPIs
Learning and growing within the role
Maintaining a positive and resilient approach to customer service in a busy environment
Qualifications and attributes
The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed!) sales targets and KPIs
The hunger to learn and grow within the role (and beyond!)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role
Next steps
Hit Apply now! After you've submitted your application, our next step is an assessment supported by our partner, Hire Vue. Please keep an eye out for their email to move things along.
Retail Opportunities at Telstra
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities. We have zero tolerance for harassment of any kind and prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra; talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to participate equitably during the recruitment process.
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