Assist our DIY & trade customers with technical product support and impart your knowledge. Lead trade sales; build the credibility of the store.
Automotive Parts Interpreter Or Trade Team Leader
Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia & New Zealand. Our brand stands for quality, expertise, and knowledge & our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding, and inclusive and we are passionately focused on safety, results, and continuous improvement. Repco is a division of GPC Asia Pacific.
Employee Benefits Include
* Attractive discounts across all GPC AP businesses'
* Employee reward & recognition programs
* Work-life balance
* Ongoing training and career development
* A safe and inclusive team environment
* Employee Assistance Program
* Parental leave top-up allowance
* Paid volunteer leave
About The Roles
Repco Automotive Parts Interpreters are experts who:
* Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
* Build effective customer relationships
* Use up-to-date product information & knowledge to problem-solve, and maximise sales
* Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
* Enjoy working in a busy phone-based customer service role
* Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers
Trade Team Leaders demonstrate emerging or developed leadership skills. In this role you will draw on your mechanical & auto parts knowledge, providing front-line technical support, product advice & assistance to Repco customers in relation to technical & sales enquiries.
Other Requirements
* Have a safety mindset & always strive to provide the safest work environment
* Lead a team of Drivers & Parts Interpreters, with a focus on coaching & development
* Coordinate Driver delivery schedules
* Provide exceptional customer service
* Sound computer skills
* Be a team player, working collaboratively to ensure the success of the store
* Availability to work alternating weekends
* Hold a valid driver's licence (manual preferred) to assist with deliveries from time-to-time
About You
* Have a safety mindset & always strive to provide the safest work environment
* Demonstrate automotive parts or mechanical experience
* Be a passionate customer service expert with some sales experience
* Be comfortable sharing knowledge; ability to communicate in a technical and non-technical manner
* Be a natural problem solver who is solutions focused
* Experienced using computers / computer programs
* Be a proactive and driven team player, who can also work independently
* Have a flexible availability and hold a valid driver's licence (manual preferred)
* Be available to work agreed schedule, but also have flexibility to work other days if requested
Note, this role will require lifting, bending, climbing & safe driving.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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