Service coordinator | melbourne

• Location: Melbourne
• Base salary $143k
• Ongoing, full-time role

The Role

This is a leadership opportunity where you will lead the VIC Technical Services team to ensure key program and network commitments are met. You will be charged to foster effective teamwork, communications, and change management to build a positive work culture promoting the Technology team's vision.

The Job

The role will also involve:

• Preparing job plans, providing regular feedback to staff on their performance, and conduct staff appraisals in a timely manner as well as identifying and actioning training and development needs.
• Developing collaborative working relationships with internal and external stakeholders.
• Taking ownership of State and National Broadcast Support issues and technical operations. Manage support escalation in accordance with defined national procedures.
• Establishing and enhancing relationships with clients to ensure service obligations are met or exceeded. Manage client expectations for beneficial outcomes.

Position Description

50037773 SERVICE COORDINATOR.pdf

About You

You have strong leadership skills and outstanding interpersonal skills and behaviours. You will have a proven and highly developed understanding of the direction of technical innovation and its application in the broadcast industry.

You will also have demonstrated the following:

• Expert knowledge and experience in the provision of most complex technical support, maintenance, operations and/or project management in a broadcast technology environment.
• High level communication and negotiation skills with a strong client focus and a thorough understanding of creative, operational and technical areas.
• Highly developed leadership and interpersonal skills.
• Expert planning, organisational, financial, and resource management skills.

What we can offer you

• 15.4% ABC Nominated Super.
• Paid parental, carer's and supporting partner leave.
• Salary packaging.
• ABC Mentoring.

About the ABC

The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,500 employees from diverse backgrounds across over 60 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.

More info

In line with our focus on diversity and inclusion, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTQIA+ individuals. The ABC also aims to achieve a gender-balanced workforce.

To request recruitment and selection information in alternate formats, request adjustments, or if you have accessibility requirements please contact accessibility@abc.net.au

If you want to know more, please contact James Elliott, Technology Services Manager VIC via Elliott.James@abc.net.au

We are unable to accept email applications, please ensure that you submit your application via the online portal.

We respectfully request that Recruitment Agencies do not submit applications for this position.

Applications Close: 11:55pm, 22 June 2026.