Reference ID: Contact: Alece O'Hara Email: Call: West Sector: Business Support Job Summary Job Description About your new employer:West Recruitment is currently partnering with a leading Australian-owned company who have been operating for over 40 years. Manufacturing locally, they also distribute their quality products across Australia and New Zealand within the medical, industrial, and specialty industries.About your new job:Due to growth and changes within the business, we are currently seeking an experienced Customer Service Officer to join this close team. Your duties will include but not be limited to:Managing inbound calls nationally, liaising with the receiving departments with accurate information upon transferring calls.First touch resolution advising customers with true and accurate information.Entry of customer's orders received via phone, fax, and email.Advise the transport Coordinator, or Team leaders as appropriate, immediately of changes to orders and same-day deliveries.Supply copies of invoices, credit notes, statements, and proof of deliveries.Customer portal setup, follow up of portal queries for all ongoing portal customers.About you!• Previous experience in a customer service role.• Always display a customer-focused mindset and be able to deliver empathetic service regardless of circumstances.• Able to think outside the square demonstrating an agile approach to work.• Be able to always deliver an excellent customer service experience.• Ability to bond with internal teams to share ideas and feedback to improve company services.What's in it for you?• A Permanent opportunity with a highly regarded corporation.• A competitive salary with yearly bonuses.• Discounts with associated partners such as Bunnings, Officeworks, Target, Kmart, etc.• A great opportunity to develop, learn, and grow your skills.• Play a vital role in the business.All Rights Reserved West Recruitment Pty Ltd