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Senior information technology service management consultant

Canberra
IT Alliance Australia
Management Consultant
Posted: 5 December
Offer description

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Senior Consultant - Talent Acquisition with HR Management Expertise

Role: Senior Service Manager Expert - (EL2 Level)

Client: Department of Defence

Location of work: Canberra

Length of contract : 12 months

Contract extensions: 24 months extension (two extensions of twelve months each)

Security clearance: Negative Vetting Level 2 security clearance


Key duties and responsibilities:

* Sets the organisation's policy for the management of change in live services and test environments.
* Ensures effective control and treatment of risk.
* Leads the development of new and improved practices for change control.
* Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
* Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals.
* Provides advice and product that achieves effective leadership during major incidents, coordinating cross‑functional teams and external partners. Makes high‑level decisions to minimise impact and ensure swift recovery.
* Leads the development of organisational capabilities for incident management. Promotes organisational collaboration and ensures that incident management processes are understood and adopted across the organisation.
* Collates information and creates reports and insights to support strategy management processes. Ensures all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach.
* Develops and communicates plans to drive forward the strategy and related change planning.
* Contributes to the development of policies, standards and guidelines for strategy development and planning.
* Identify risks and opportunities and take account of these in planning, decision making and priority setting.


Seniority level

Mid‑Senior level


Employment type

Contract


Job function

Consulting

Industries

Staffing and Recruiting

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Canberra, Australian Capital Territory, Australia

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