Team Leader – Customer Engagement & Conversion
Join a well-established organisation in the health and wellbeing sector undergoing significant growth and transformation. Backed by a strong commercial foundation, we're focused on delivering scalable solutions, improving operational efficiency, and driving market performance.
The Role
Based in Clayton, this role will lead a high-performing team focused on customer onboarding, conversion, and retention. You'll drive sales outcomes, optimise team performance, and enhance the customer acquisition process through streamlined operations and clear leadership.
Key Responsibilities
* Lead a specialist team to deliver conversion targets and improve the customer onboarding experience
* Monitor KPIs and implement performance improvement initiatives
* Identify process enhancements to support scalability and efficiency
* Provide coaching and development to team members in a high-volume environment
* Report on key trends to inform business decisions and future planning
About You
* Proven experience leading teams in a sales, contact centre, or customer operations environment
* Strong commercial acumen and performance focus
* Confident communicator with the ability to drive results and lead change
* Experience with Salesforce and contact centre platforms like Genesys is a plus
* Relevant qualifications in business, community services, or equivalent experience
What's on Offer
* Competitive salary and bonus structure
* Additional wellbeing and community leave
* Paid parental leave for both primary and secondary carers
* Access to retail and lifestyle discounts
* Ongoing development via LinkedIn Learning and internal programs
Drive performance. Lead change. Deliver results.
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