Casual Support Worker (Women Crisis Accommodation)
Uniting is seeking Casual Youth and Support Workers to provide safe, temporary accommodation and holistic support across Young people, Adult Women and Men within the Parramatta area.
About the Role
Base Pay: $***** per hour (SCHADS Level 3.1) + 25% Casual loading + Penalty rates + Superannuation
Sleepover Allowance: $60 per night (if applicable)
Work Locations: Youth, Adult Women's, and Adult Men's crisis accommodation services across Parramatta LGA
On-call assistance: available
Flexible shifts: Including sleepovers, nights, weekends, and public holidays
Penalty rates paid: for shifts outside core hours
For more information, read the position description PDF.
Roster
Youth Accommodation: Monday to Friday 7:30 am to 3:30 pm, 3:30 pm to 11:30 pm, 3:30 pm to 11:30 pm with inactive sleepover until 7:30 am; active awake shift 11:30 pm–7:30 am; weekends 8 am to 4 pm
Adult Female Accommodation: Monday to Friday 2 pm to 10 pm with inactive sleepover; Monday 9 am to 5 pm
Adult Male Accommodation: Monday to Sunday 7 am to 3 pm, 3 pm to 11 pm, 4 pm to 11 pm with inactive sleepover until 7 am; active awake shift 11 pm to 7 am
Specialist Homelessness Services (SHS) of Uniting provides crisis supported accommodation with case management for people who are homeless or at risk of homelessness focusing on our Men's, Women's and Youth programs.
Our services provide 24/7 onsite support and assistance with education, employment, referral into counselling services, health services, living skills and parenting programs.
Role Description
The Youth/Support Worker reports to the Service Manager and works closely with the Case Manager during the day to facilitate handovers.
This role is responsible for supporting clients in accessing safe, affordable, and stable accommodation.
It involves providing holistic support, guidance, and assistance throughout the client's journey from intake through to exit.
The Youth/Support Worker will also refer clients to appropriate medical services and help them overcome the barriers that have contributed to their homelessness or risk of homelessness.
Key Responsibilities
Advocate for client choice and independence through person-centred support.
Assist with client intake, assessments, house tour and service introductions.
Deliver individual support aligned with client goals and support plans.
Support case planning and reviews alongside Case Managers.
Provide client transport using the company car and collect donations when required.
Support the development and implementation of case plans.
Assist with internal and external service referrals.
Manage communication and general administrative duties.
Maintain accurate records and data in line with compliance requirements.
Participate in a rotating roster, including evenings, weekends, and sleepovers.
Attend team meetings and supervision sessions.
Qualifications
Certificate IV (completed or working towards) in Community Services, Mental Health, Youth Work, or relevant field.
First Aid Certificate.
Driver's Licence.
Experience
2+ years of experience in youth work or within the homelessness support sector, home refuge or similar.
Experience working with vulnerable young people or relevant to the service.
Knowledge of best practices for Specialist Homelessness funded Services.
Computer skills for timely and accurate client information.
Identify and Respond to Risk of Harm training.
Cultural Awareness training.
Mental Health First Aid.
What We Offer You
Training from Day 1 including buddy shifts.
$500 referral bonus for referring a friend who joins Uniting.
Affordable access to Fitness Passport—discounted gym memberships.
Access to our U rewards program with exclusive corporate discounts and cash-back programs with major retailers.
Extensive opportunities and training for professional growth.
A supportive and inclusive work environment.
How to Apply
If you're interested in making a difference, please apply via our job portal by uploading your resume and providing your availability.
We Encourage Applications from People of All Backgrounds
Including Aboriginal and Torres Strait Islander peoples and members of culturally and linguistically diverse communities.
Should you have any questions, please contact Sarah from Uniting's Talent Acquisition Team for more information.
Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, NSW Working with Children Checks and Reference Checks.
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.
Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.
Empowered by Diversity
At Uniting, inclusion isn't just something we value – it's how we work.
Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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