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Human Resource | HRBP | Talent Aquisition
[Brand & Location of Vacancy: Chloé, KLCC & TRX]
Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200 stores, with expected 5,500+ employees under Valiram Group. Learn more about us at www.valiram.com
* Beauty (Victoria's Secret, Bath & Body Works, Rituals, Molton Brown)
* Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Charles & Keith, Pedro etc)
* Accessories (Swarovski, Mont Blanc)
* Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
At the office: Valiram HQ is located 10 minutes from Pavilion and 5 minutes from KLCC. We offer flexibility in working schedules based on our employees' lifestyle preferences. Employees also have access to our staff-only cafe, which offers city views and affordable food options.
We celebrate diversity, with 32 nationalities spread across our team. To embrace this diversity, we celebrate the various festivities all year round such as Hari Raya, Malaysia Day, Chinese New Year, Deepavali and Christmas.
Via VClub, you can engage in various activities monthly including badminton, hiking, running and language class and meet other employees from across our brands and head office. All activities are free of charge
SUMMARY OF THE ROLE
Build and maintain long-term customer relationships to drive sales while representing the brand positively for repeat business. Assist customers with product selection and information while fostering a positive and ethical work environment.
About the Brand:
Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne; a dark beauty with a bohemian spirit. Rejecting the stiff formality of 1950s haute couture, she created soft, alluring clothes from fine fabrics. Deciding to offer them herself to the fashion boutiques – which were just starting to carry ready-to-wear clothes – they were unique for their time, beautifully made but accessible. 'Luxury prêt-à-porter' was born. Gaby chose the name 'Chloé' for its warm, feminine appeal. It was perfectly in sync with the new mood of Paris; youthful, modern in design, and slightly audacious in spirit.
In December 2020, Gabriela Hearst joined the Maison as creative director for ready-to-wear, leather goods and accessories.
Key Responsibility Areas:
* Sales & Customer Service: Achieve sales targets, execute strategies, and provide excellent customer service while maintaining the brand's luxury image.
* Store Operations: Follow SOPs for opening/closing, maintain store cleanliness, and ensure proper visual merchandising.
* Inventory & Reporting: Manage stock, conduct regular counts, resolve discrepancies, and update reports accurately.
* Compliance & Development: Adhere to company policies, handle customer concerns, and continuously enhance product knowledge.
Key Requirements:
* Ideal to have at least 2-3 years of retail experience, preferably in luxury fashion.
* Strong sales ability, exceptional customer service, and clienteling skills to build lasting relationships.
* Knowledge of inventory management, visual merchandising, and the ability to uphold the brand's luxury image.
* Able to communicate in Mandarin.
Why work for us?
We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way Here's why you'll love working with us:
* Level Up Your Career: Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth. Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.
* Fun & Vibrant Workplace: Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community. Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team Express Yourself: Enjoy the freedom of a fashionable dress code.
* At our HQ Office you can enjoy: Convenient & Delicious: Enjoy the perk of an in-house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank. Effortless Travel: Our office is conveniently located within a 10-minute walk from public transportation, making your commute a breeze. Parking Made Easy: Need to drive? No worries We offer ample parking in nearby locations.
* Rewarding Benefits: Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually. Life Balance & Support: We offer a comprehensive benefits package.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Customer Service
* Industries
Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
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