Job Title: Technical Support Specialist - Desktop
We are seeking a highly skilled and experienced IT professional to join our team as a Desktop Support Specialist.
About the Role:
The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring optimal service delivery.
Key Responsibilities:
* Provide technical assistance via phone, email, or in-person support
* Troubleshoot complex hardware and software problems
To succeed in this role you will require excellent communication skills, strong problem-solving abilities and the capacity to work under pressure while maintaining a high level of customer satisfaction. A solid understanding of Windows OS and Microsoft Office is essential. Relevant certifications such as CompTIA A+ or MCITP are preferred but not mandatory.