About the RoleWe are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring a proficient and genuine customer service delivery to provide an exception guest experience.This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk experience and the willingness to live on island role where you work and live at Kingfisher Bay Resort.Role ResponsibilitiesWelcome all guests and conduct premium check in serviceProvide guest customer service and coordination of general enquiresBe knowledgeable of resort areas and confidence in recommending available experiences and activitiesCoordinate guest and barge arrivals and departuresHigh grooming standardsMaintain guest accounts, billing arrangements and payments on check outFollow in house policies and procedures to maintain guest securitySkills, Qualifications & Experience RequiredExceptional time management skillsExcellent communication skillsExtraordinarily high level of customer service and work ethicDemonstrated experience in a similar role in a large Hotel or Resort based environmentDemonstrated experience in daily cashiering procedures, credit card reconciliationKnowledge of property management systemsDemonstrate people management skills and an understanding of cultural diversity within the workplaceEmployee Benefits -conditions applyAffordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, utilities and Wi-Fi.Annual $1,000 SeaLink Employee Travel Allowance25% off resort dining, bars, retail, and spaEmployee Training ProgramsRecognition ProgramsFree K'gari Explorer ToursFree ferry rides to and from the islandAccess to our Sand Bar pool, staff gym, tennis courts, and moreAbout UsK'gariis aWorld Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.SeaLink K'gari is part ofSeaLink Marine & Tourism,one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.SeaLink Marine and Tourism is part of theKelsian Group- Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.Living and working in paradise… we can’t think of anything better!How to ApplyClickAPPLYand upload a copy of your resume outlining your experience.Visa Applicants: If you are on a working holiday visa and wish to apply, you will need at least 6 months validity on your visa at time of application to be considered for this role. If you are looking to do your regional 88 days remote work to extend your visa, it is important to note that we DO NOT qualify for this program due to our location.All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are notautomaticallybarred from applying for this position, as each application will be considered on its merits.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
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